Q&A Cup.Cakes Singapore
Have some queries that you want to clarify? Below you’ll find answers to some questions you may have regarding our products and services. If you have any other queries not listed below, feel free to contact us and we will get back to you as soon as we can!
What are the sizes of cupcakes available?
Cupcakes comes in three sizes. Normally for all cupcake orders, cupcakes will be in the regular size (4.5cm in diameter, 4.5cm in height). However, we have two other sizes available too! the Mini cupcake (3.5cm in diameter, 3.5cm in height) and the Jumbo cupcake (5cm in diameter, 4.5cm in height).
What are the sizes of cakes available?
Our cakes comes in 4”,5”,6″ and 10” sizes and they are by default round. Standard whole cake size for cake ordered is a 6″ cake. For other sizes, please state in the order form of your required size. For other shapes of cakes, please feel free to contact us by leaving a comment in the message box below 🙂
What cupcake flavours are available?
Flavours of cakes and cupcakes can be seen here 🙂
Are the cakes and cupcakes Halal?
We are not Halal certified but all our products do not come into contact with pork, lard or alcohol. We wash our baking tools very cleanly after each round of baking to prevent any left over cake batter from remaining on the baking equipments.
How long can the cakes and cupcakes be stored for?
As all our products do not contain any MSG, additives and preservatives, it is best to consume the bake fresh (on the day of collection). However, if there is really a need to keep the cake, it can be kept for up to 3 days in the refrigerator.
Do cakes/ cupcakes need to be refrigerated?
If you have ordered from us the loaf cake, which does not contain any buttercream or frosting, it does not need to be refrigerated. Just keep it in an airtight container and it will be good for 3 days in the outside. After 3 days, please refrigerate it. It can be kept in the refrigerator for another 2 days.
For our fondant cupcakes and cakes, no refrigeration is needed.
For cupcakes or cakes containing buttercream, refrigeration is optional if the cake is to be consumed on the day of collection. If no refrigerator is available, keep them in an air-conditioned room.
Can I customise my own flavours for the cakes and cupcakes?
Of course you can! Just leave us a message in the message box below and we will get back to you ASAP!
How do wordings look like on a cupcake?
Do you provide candles and knife for whole cakes?
Available upon request
Can I rent a cake stand?
Yes of course you can 🙂 View the cake stands that are available for rent here!
Can I buy cookie cutters here?
Yes you can! View cookie cutters that we have here🙂
How are the cakes/cupcakes packaged?
View our packaging here 🙂
What is the minimum order of cupcakes needed?
Minimum order is 12 cupcakes needed. Minimum of 12 cupcakes needed per flavour per order.
Where do I place my order?
Order forms are available here!
How do I make payment?
Payment is done via internet banking once you have received a confirmation email from us. Further details will be given once the order has been confirmed.
What happens if I made payment already but want to change my cupcake design to another design?
If the cupcake design is more complex to what you have ordered, you can change the cupcake design by topping up the difference in cost. For change of cupcake design, please inform us at least three days ahead.
How far in advance do I need to place an order?
The earlier you place your orders, the better chance of us being able to give you your dream cake! Minimum a weeks notice would be good. However, we do accept urgent orders too! These urgent orders will be considered as our express service which has a $15.00 surcharge. More details can be seen here.
What does it mean when it states three days ahead?
It means that you need to inform us at least three days ahead not counting the day of collection/ delivery of the cakes/cupcakes.
Can the cakes be delivered?
Yes! Cupcakes and cakes can be delivered. Just tell us your address 🙂 Delivery charges can be seen here.
Do you ship cupcakes internationally?
Unfortunately not. We do not want to deliver a smashed up, melted cake to you. Our cakes also do not contain any preservatives or additives so it cannot be kept for long periods.
How to get in touch with Cup.Cakes Singapore?
It will be great if you can contact us via email. Other methods of getting in touch with us would be to contact us at 8558 0364(SMS or What’s app is preferred). Calls may be left unanswered sometimes as we may be busy, so we seek your kind understanding.